• Shipping
• Privacy & Security
• Returns & Replacement
• Ordering
• Payment Options
• Add / Change / Cancel Your Order

Shipping

Ezprogear tend to make your online shopping much easier and reliable. If you live within 48 continental states in the US and place an order with us for $69.00 or over, we will ship the product to you for FREE. Order below $69.00 please use our “Estimate Shipping and Tax” by adding the item into shopping cart to get your shipping quote. For Alaska, Hawaii and Puerto Rico shipments have an additional shipping charge and only limited to UPS 2Day Air, UPS Next Day Air, USPS Priority Mail and USPS Express Mail.

Order placed before 02:00 p.m. PST will be process at the same day other than that will be process at the next business day. You will receive tracking number through email after your order get ship out. If you do not wish to provide your email address to us, you maystill check your order history by simply log in to our website. http://www.ezprogear.com/index.php/customer/account/login/ Or you may call our customer service at 1-888-903-0299 (M – F: 9:00 a.m. – 6:30 p.m). You will need to write down your order ID# as you will be ask when you call in.

We are using UPS and USPS as our shipping courier. Their typical delivery times are between 3 – 5 business days for UPS Ground and 3 – 7 business days for USPS. We are not responsible for each courier transit time and delay. The information is provided exclusively from the courier itself, please visit http://www.ups.com/ for UPS and http://www.usps.com/ for USPS

International Order

Ezprogear is currently accepting an international shipment to Canada. Please use our shipping calculator to get your quote by entering all three information (country, state and postal code). Do not use space when punch in the postal code. Countries other than Canada, please email our customer service at cs@ezprogear.com.

International Brokerage, Duties fee and Taxes
Shipping charged by Ezprogear does not include brokerage fee, duties fee and taxes. It is customer responsibility for an additional fees charge by custom. We do not have the information on how much the fees will be, you will need to check it yourself.

Privacy & Security

Customer privacy online is very important to us. All information collected from our customer will only be used for Ezprogear internal uses only. We WILL NOT share or sold or rent any of your information to an outside third party except as required by law. Your information is collected for the purpose of processing an order you have with us. You will be required to register and create a username and password on your own for convenient access to your account information in the future.

Ezprogear.com uses SSL Technology or known as Secured Sockets Layer (128-bit encryption by VeriSign) to protect the privacy of your personal confidential information such as your credit card information. To ensure that you are accessing a secure online page, please look at the lower right or left corner of your browser for closed lock. If the lock is closed means that SSL is currently active. For your further protection, we have restricted and limit our employee access to your information.

Returns & Replacements

We strongly encourage our customer to try out their products as soon as it arrives. If there is a problem, please contact us immediately at 1-866-903-0299 or drop us an email at cs@ezprogear.com.

Customer may return the product back to us for a refund/exchange within 30 days of receipt. All returns/exchange products must be all complete and in original packaging with all accessories that come with it (such as cable, remote, manual, etc...). Customer is responsible for shipping the merchandise back to us.

A Valid RMA# (Return Merchandise Authorization) is required upon returning the item and must be written or type in front of the box/label. Failure to do so will delay the process of your refund/exchange.

We are not responsible for any inbound package that is lost-en-route or receives damage. We recommend that you insured your shipping when you return the package back to us.

1. Defective Product
All defective products will be exchanged with the same model. If you’re defective products turn out to be sold out or discontinued, our customer service will contact you if there is any upgrade model available. 

2. Non-Defective Product
All non-defective products may be return with a subject to a 15% restocking fee. We will waive your restocking fee if you exchange to other products. However, you will need to ship the merchandise back to us at your cost.

3. D.O.A (Damage On Arrival) Product
If the package arrives in damage condition, you need to contact us immediately at 1-866-903-0299 within 24 hours of receipt. We will file the damage claim through our shipping courier. Do not throw the original/any boxes that come with it even though it is damage. You might need to show it to the courier when they come to pick up your damage package. We will arrange a pick up for the damage package and ship the new one out immediately to you.

4.  Return for Credit/Exchange
All return for credit/exchange will be issued once we receive the merchandise back. It may take us approximately 2 business days to process your credit/exchange. Please note that some financial institution/credit card bank may take up to 7 business days to process your credit and have it reflect to your next credit card statement. All sales tax will be refunded when return for credit.
** shipping and Handling charges are not Refundable**

Ordering

Ezprogear is committed to make your online purchases easy and reliable. Our website is always open 7 days a week and 24 hours a day. But if you need to speak with live person, please call at our regular office hours (M-F 09:00 am - 06:30 pm)

1. To Order Online
Use our search engine or click one of the category at the top to find the product you need. You may be asked to register if you are first time buyer or choose to checkout as a guest. If you register with us, all your information will be kept safely at our secure server and it will allow you to access order history and track order.

2. To Order by Phone
Call us at 1-866-903-0299, if you prefer to discuss a product with your sales engineer before making a purchase. Our customer service line is open M – F from 09:00 a.m. to 06:30 p.m. PST.

3. To Order by Fax
This option is mostly available for government order, school order or non-profit organization with mininum order $100.00 (Free Ground shipping is included). Just fax your purchase order to 1-909-444-3800 attn: Processing Department. All purchase orders are subject to verification and credit approval.

4. To Order by Email
Send us your purchase order / request product by email to cs@ezprogear.com and have your name, phone number plus the products you are ordering. You will be contacted by one of our sales to complete the order information. Do Not include your credit card information or any financial information on Email as it is not secure.

Change Order or Cancellation

We only accept cancellation order or change order by phone call only. Please call our customer service immediately at 1-866-903-0299 during business hours. If you call during our off hours please leave us your brief message with detail of your order number, product ordered and customer name.

Payment Options

Credit Cards: We accept Visa, MasterCard, Discover and American Express. 
If your shipping address does not match your billing address and your credit company does not have you shipping address on file, we will hold your order and our customer service will notify you via phone or email. You will need to contact your credit card issuer to add your shipping address as an alternative in the bank memo field. We will call to your credit card issuer bank and verify the information

Your credit card will not be charged unless it is ready to be shipped out. We do not split payment even your order contain back order. Our shipping department will automatically send out the back order item when it is back to stock.

Personal Check, Business Check, Cashier Checks and Money Order:
For your convenient, we also accept checks and money order. All orders paid by check are hold for shipment until the bank clears up the payment.
Please make the payment payable to: EZPROGEAR

And mail to:
20311 Valley Blvd. Suite# N
Walnut, CA 91789

**Make sure to write down your order ID # (If applicable), Sku# or model# , Quantity purchase, Ship to address and phone number where we can reach you regarding your order.**

 Paypal
We are now accepting Paypal on our website for our customer shopping convenient. Please note that for security and protection reason, we will need to confirm with you through email whenever your paypal address is stated with unconfirmed status.

Add/change/Cancel your Order

At Ezprogear your order is process immediately. Many of customer orders will get ship out from our within 1 business days. If you need to make changes or cancel your order, you will need to call us as soon as possible at 1-866-903-0299. It is impossible for us to stop the order if already get ship out however we will try work out the best way for you.